Stance support
Questions, bugs or account help: write to us and we reply within 2 business days.
Email us at [email protected]
Common questions
How do I contact Stance support?
In the app, open Settings, then Help and support. You can also email [email protected]. We reply within 2 business days.
How do I cancel my subscription?
On iPhone: Settings, your name, Subscriptions, Stance. On Android: Google Play, Payments and subscriptions, Subscriptions, Stance. Stance Settings also has a Manage subscription entry. Cancel at least 24 hours before the end of the period to avoid the next renewal.
How do I restore a purchase?
Open the paywall in the app and tap Restore, using the same Apple or Google account you subscribed with.
How do I delete my account?
In the app: Settings, then Delete my account. This removes your profile and training data from our servers. It does not cancel a subscription, so cancel that in the App Store or on Google Play first.
Why is Apple Health or Health Connect not syncing?
Stance reads your data only with your permission. Check that Stance is allowed in Apple Health or Health Connect, then reopen the app. Health Connect is built into Android 14 and later, and is a separate Google Play app before that.
Why can't I ask my coach more questions?
The free plan includes your first coach-built workout and your first 3 questions, with no renewal. The Active and Elite subscriptions unlock the full coach, with the limits shown in the app.
Not using Stance yet? It is free to download.
